Serving Hawally, Kuwait since 2005
Cloud IP PBX and VoIP phone systems for Hawally shops, restaurants and multi-branch retail on Tunis Street and Beirut Street.
Hawally is Kuwait's high-street retail belt. Tunis Street, Beirut Street and the surrounding blocks are lined with clothing shops, mobile phone stores, restaurants, tailors, pharmacies and small showrooms, most of them independent operators or small multi-branch chains. A retail phone system in Hawally needs to be cheap to run, easy for non-technical staff to use in Arabic and English, and flexible enough to grow to a second or third branch without buying new hardware. That is exactly what a properly designed IP PBX gives you.
Global Solutions installs Yeastar, Grandstream and 3CX IP PBX systems across Hawally, either on-premises appliances that live in your shop's IT cabinet or fully cloud-hosted systems that require nothing in the shop except IP phones and internet. We take care of number porting from Zain, Ooredoo or STC, DID number provisioning for individual departments, and IVR voice menus in Arabic with English fallback. The whole cutover from your old analogue lines to a new IP PBX typically takes half a day, and we time it around your quietest trading hour.
The single biggest reason Hawally retailers move to IP PBX is multi-branch. If you have a shop on Tunis Street, another in Salmiya's Salhia Complex and a third in Farwaniya, an IP PBX ties them together as one phone system - free extension-to-extension calls between branches, one main published number that hunts across all locations, and one shared voicemail so a call never gets lost when one shop is closed for prayer or lunch.
Managers can transfer a customer from the Hawally branch to a specialist in Salmiya with a three-digit extension dial. Owners can log in from home and pull call reports showing which branch answered fastest, which missed the most calls, and which staff took the longest calls. We design the multi-branch dial plan with you before install, so the routing matches how your business actually runs - if the Hawally branch is closed on Fridays but Salmiya is open, the system automatically re-routes without anyone touching a setting.
Hawally restaurants - shawarma houses, cafes, casual dining and multi-cuisine chains along Beirut Street - have very specific phone needs. Peak-time reservations flood in at once, delivery calls overlap dine-in enquiries, and staff can't always pick up in the middle of a rush.
Our IP PBX setups for restaurants include: a queue system so callers hear music and a your call is in position 3 message instead of a busy tone; an IVR that pushes delivery calls to your delivery counter and reservations to the host; automatic call recording (with a compliant this call may be recorded prefix) so disputes over an order can be resolved by playing the tape; and a wallboard on a small screen in the office showing live call queue length so a manager can jump on the phones when the queue spikes. We can also integrate with WhatsApp Business so callers who cannot get through are offered a text-back option. For chains with a central call centre we can route all inbound restaurant calls to the call centre and out to the correct branch for order fulfilment.
We are certified partners for Yeastar (S-series and P-series appliances, plus the Yeastar Cloud PBX), Grandstream (UCM series) and 3CX. Which system we recommend depends on your budget, number of extensions and multi-site needs - we do not push a single brand because different businesses genuinely need different systems. For a single-shop 5-extension setup, a Yeastar S20 appliance often makes most economic sense. For a growing 3-branch retailer with 25+ extensions, 3CX hosted in a Kuwait or GCC data centre usually wins on features and price.
We also supply and install the IP handsets - Yealink, Fanvil and Grandstream are our default handset brands, ranging from a basic 2-line phone at the counter to a colour-screen executive phone for the manager's office. Every install includes handset provisioning, extension assignment, voicemail setup, and staff training in Arabic and English delivered on-site at your shop, not in a training centre you have to travel to.
Yes - number porting from Zain, Ooredoo and STC is standard practice. We handle the paperwork and coordinate the cutover so downtime is minimal, usually under 30 minutes.
We can integrate with common POS systems (Foodics, Odoo) and reservation platforms via API so an inbound call pops the caller history on the till or reservation screen.
A fibre or reliable 4G/5G connection with at least 100 Kbps of upload bandwidth per concurrent call. We size the connection during the site survey and can recommend upgrades if needed.
Yes - we record professional Arabic and English voice prompts, and can add other languages such as Hindi, Urdu or Tagalog on request. Bilingual Arabic/English menus are the default in Kuwait.
Yes - Yeastar Linkus, Grandstream Wave and 3CX apps let staff take extension calls on their personal phone with a business caller-ID, so they can leave the shop floor without missing calls.
Our Kuwait-based engineers survey your Hawally premises and return an itemised KWD proposal — usually within 2 business days.